Procedure

You can quickly and easily initiate repair requests for your favorite knitwear with us. For general questions and information, you are of course welcome to contact us or the Cashmere Saviors studio directly at any time: by telephone (+49 176 42711007) or by e-mail (info@cashmere-retter.de)

Step 1: Shipping

The usual way for woolen items to reach Cashmere-Retter is by shipping. Due to liability and traceability, we always recommend shipping as a parcel.

Important: Be sure to download the form Request for a repair (repair request), print it out, fill it out in block letters and include it in the package. Please also note that you are a customer of 24/7 Clothing in order to enjoy exclusive service benefits. If you do not have the option of printing, you can also simply write all the required information in block letters on a blank sheet of paper and enclose it in the parcel.

In individual cases, individual solutions instead of shipping are also possible by telephone arrangement: repair items can be delivered to and collected from Cashmere-Retter, Weidenstraße 2, 25421 Pinneberg by appointment. In individual cases, we can also organize collection by appointment and against reimbursement of travel costs.

Step 2: Cost estimate

Upon receipt of your repair item, we will immediately inspect the damage(s) and prepare a cost estimate for the repair, which you can receive by e-mail or text message/telephone.

Step 3: Placing the order

If you agree to the repair work and costs mentioned, please send us the repair order in writing by e-mail or the workshop (info@cashmere-retter.de) or by SMS/telephone (+49 176 42711007). We can then start the work.

If you do not agree with the cost estimate, please inform us by e-mail or SMS/telephone that no order will be placed. We will then return the damaged knitting to you as a package at no further cost to you.

Step 4: Payment

After we have completed the repair for you and returned the knitted item, we ask you to transfer the amount on the enclosed invoice to our account within 10 days.

Only cash payment will be accepted for collection and delivery of the repaired item.

If you were satisfied with the work carried out by Cashmere-Retter, we would be delighted to receive your feedback. This also applies to well-founded criticism and possible suggestions for improvement.